FAQs

HOW TO CANCEL MEMBERSHIP
  1. Go to My Account
  2. Click "Your Orders & Subscriptions"
  3. Click 'Cancel Membership'

 

WHAT TO EXPECT UPON CANCELLING SUBSCRIPTION:

  • You will have access to the membership through the pay period.
  • You will receive an email confirmation that your account was canceled, and another confirmation when your access is finally revoked.
FORGOT PASSWORD
  1. The username is your email address
  2. Click 'Forgot your Password' on the login page to reset it.

VIDEO WON'T PLAY

POSSIBLE REASONS WHY THE VIDEO WON'T PLAY: 

  1. Internet Issue
  2. Video Host Issue

 

THINGS TO TRY:

  1. Refresh page
  2. Open a new tab and launch the page there
  3. Open a new window and launch the page there
  4. Try a different browser

 

WHERE SHOULD I START IF I JOIN THE MEMBERSHIP?
  1. Go through the 'Start Here' items on the Membership Dashboard to help you walk through the site.
  2. Go to https://my.onlineflamencostudio.com/welcome-4-choose/ to help you choose your classes.

 

 

HOW TO LOGIN
  1. Go to https://www.onlineflamencostudio.com
  2. Click 'Login'
  3. Enter username (email address) & password
  4. You will be redirected to the Main Dashboard
  5. Select your Membership Access from either the top menu or the images on the page.